Returns & Refunds

We want you to be delighted with your purchase. If something isn't right, we're here to help.

Change of Mind

If you've changed your mind, you may return your item within 30 days of receiving your order, provided that:

• the item is unused and in as-new condition
• it is returned in its original packaging with all components and accessories
• proof of purchase is provided.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Once your return has been received and inspected, we'll process your refund to your original payment method.

Faulty, Damaged or Incorrect Products

If your product is faulty, damaged in transit, or you receive an incorrect item, please contact us as soon as possible at info@thelittlecompany.co.nz.

Please include:

• your order number
• a description of the issue
• photographs of the product and packaging where applicable.

We'll assess the issue and, where appropriate, arrange a repair, replacement or refund in accordance with the Consumer Guarantees Act 1993.

Consumer Guarantees

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer protection laws.

Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund once it has been issued.

Returns

Please do not return products without contacting us first. We'll provide return instructions and the appropriate return address.

Questions?

If you have any questions regarding returns or refunds, please contact us at info@thelittlecompany.co.nz.