Frequently Asked Questions
Do you ship throughout New Zealand?
Yes. We currently ship throughout New Zealand. Shipping costs are calculated at checkout based on your delivery address.
How long will my order take to arrive?
Orders are typically dispatched within 1–2 business days.
Estimated delivery times are:
- North Island: 1–3 business days
- South Island: 2–5 business days
- Rural addresses: Please allow an additional 1–3 business days.
Can I see your products before purchasing?
At this stage, The Little Company products are available exclusively online through our website.
We understand that purchasing furniture online is an important decision, so we've included detailed product information, dimensions, photographs and instruction manuals to help you choose with confidence.
If you have any questions before purchasing, please contact us at info@thelittlecompany.co.nz.
Can I return my order if I change my mind?
Yes. If you're not completely satisfied with your purchase, you may return it within 14 days of receiving your order, provided the product is:
- unused and in as-new condition
- returned in its original packaging with all components and accessories
- accompanied by proof of purchase.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Please refer to our Returns & Refunds page for full details.
What if my product arrives damaged or faulty?
Please contact us as soon as possible at info@thelittlecompany.co.nz.
Include your order number, a description of the issue, and photographs of the product and packaging where applicable.
We'll assess the issue and, where appropriate, arrange a repair, replacement or refund in accordance with the Consumer Guarantees Act 1993.
Do your products come with a warranty?
Yes. All The Little Company products are covered by a 24-month warranty against manufacturing defects. Please visit our Warranty page for full details.
Are your products safety tested?
Yes. Our products are independently tested to meet the applicable European safety standards for their intended use.
Can I purchase replacement parts?
Yes. We aim to keep replacement parts available where possible. Please contact info@thelittlecompany.co.nz with details of the part you require.
Can I buy accessories separately?
Yes. Accessories are available separately depending on the product. Please visit our Accessories collection or contact us if you need help selecting the right accessory.
Do I need tools to assemble the products?
No. Our products are designed for simple, tool-free assembly wherever possible. Please follow the instructions provided in the product manual.
Where can I find the instruction manual?
Each product's instruction manual is available to download directly from its product page. You can also find all manuals together on our Product Manuals page.
How do I clean my product?
We recommend wiping plastic, metal and timber components with a soft damp cloth. Cushions should be cleaned in accordance with the care instructions provided with the product. Avoid abrasive cleaners, solvents or harsh chemicals.
How do I contact The Little Company?
You can contact us by emailing info@thelittlecompany.co.nz or calling 0212254942. We'll respond as soon as possible during business hours.